SOS Route Support

We usually reply within one business day.

In an emergency, call 911 (or your local emergency number) now. This page is for app help only.

Email [email protected]. To help us find your plan, include the device code shown at the bottom of Settings in the app.

How does the free trial work?

You get 7 days of full access with no account and no payment. Then you choose a plan to keep using the map and contacts. Calling 911 always works.

How do I cover my crew or family?

Tap Settings › Get SOS Route, pick a team size (5, 10 or 25 people), and subscribe. Then tap Share invite link and send it to your people. When they tap the link they join automatically. They can also enter the code under I have an invite code.

Someone left. How do I free up their seat?

Open Settings › Your plan, tap the person, and choose Remove. The seat is open right away for someone else.

How do I change my team size?

Tap Settings › Your plan › Change seats or cancel. Apple prorates the change.

I got a new phone or reinstalled the app

If you own the plan, tap Restore Purchases on the plan screen while signed in to the same Apple ID. If you joined someone else's plan, open their invite link again.

How do I cancel?

On your iPhone, go to Settings › [your name] › Subscriptions › SOS Route and tap Cancel Subscription. You keep access until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.

A phone number or location is wrong

Email us with the place name and what's wrong, and we'll fix it.